Return Policy
Welcome to our straightforward return policy. We understand that things don’t always go as planned, so we’ve made returning items as easy as possible. Here are the details you need to know:
14-Day Return Period
Our return policy allows you 14 days from the delivery date to request a return. If more than 14 days have passed, we, unfortunately, won’t be able to offer you a full refund or an exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition you received it.
- It should be in the original packaging.
Please note that we cannot accept returns for partially used products or wet paints requiring HAZMAT shipping, as all sales of wet paints are final.
Returns for Pearls, Candy Pearls, Flakes, and Candy Concentrates
Under certain conditions, we accept returns for these products. They must:
- Be in unused condition.
- Have unopened packaging.
- Be returned within 14 days of delivery.
Required Information for Returns
To process your return, we need your name and order number.
Refund Process
After receiving your returned item and inspecting it, we will email you to confirm its arrival and to notify you of the approval or rejection of your refund.
If approved, we will process your refund, which will automatically be applied to your credit card or original payment method within 1 to 3 days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your email or contact us to confirm that we received your returned goods.
- Contact your credit card company. It may take some time for the refund to be officially posted.
- Contact your bank. Banks often have processing times before a refund appears.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at matt@paintwithpearl.com.
Exchanges
We only replace items if they are defective or damaged. To initiate an exchange, send us an email at matt@paintwithpearl.com, and then mail your item to: 2709 N Saint Paul St., Denver, CO 80205.
Shipping Your Return
To return your product, mail it to: 2709 Saint Paul Street, Denver, CO 80205.
You are responsible for covering the shipping costs for your returned item, which are non-refundable. If you receive a refund, it will be for the product amount, minus the initial shipping cost.
Depending on your location, the time it may take for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
If you have any questions related to refunds and returns, please contact us at matt@paintwithpearl.com. We’re here to assist you.
